employee experience

employee experience

We help businesses and companies save vast amounts of money by finding ways to improve the employee experience (EX). Improving the employee experience increases employee retention, reduces unnecessary employee turnover, and increases employee productivity. Indirectly, the overall customer experience (CX) also improves because a satisfied employee treats a customer better than an unsatisfied one. And all of this has an undeniable impact on your company's financial performance. 

SERVICES

SERVICES

We designed EXgauge to monitor the employee experience continuously. For a monthly fee of hundreds of euros, we remotely monitor the development of employee experience in your company. Each month, we compile a research report for you and focus on the most critical areas. If you don't need long-term monitoring or want to test our services first, we will conduct a single survey in your company to provide you with an initial insight into the employee experience. If you are interested in this service, don't hesitate to get in touch with us. 

our approach

our approach

Holistic

When mapping the employee experience, we focus on employees' feelings, thoughts, and work-related actions, not just checking employee satisfaction or loyalty.

Inovative

We borrowed methods from user experience (UX) researchers. Therefore, we perceive employees as "users" of the work environment and treat them accordingly.

Online

Personal contact is, without a doubt, irreplaceable. However, we can maintain a high level of research quality even when all the research procedures occur online.

Employee Experience Map

Employee Experience Map

This method is our primary tool for assessing the current state of employee experience in your company. We map the employee-company touchpoints using an initial questionnaire, in-depth employee interviews, and other techniques. Then we draw an employee experience map that displays the weaker areas of the employee experience. We then develop an action plan that proposes targeted interventions to improve critical employee-company interactions.

Personas

Personas

An extension of previous research. This method is suitable if you want to target a specific group of employees. Companies often try to improve, for example, an employee experience of a particular generation. We sort employees into a few groups according to their employment experience, and then for each group, we create a persona, a typical representative of that group. We then evaluate which group is the most important to the operation of your business and design targeted interventions to help improve the employee experience of that particular group.

Employee Journey Map

Employee Jourmey Map

The Employee Journey Map allows you to look at the employee experience over time. In this case, we find out how the employee and the company’s interactions occur at different stages of the employment relationship, from the initial recruitment interview to the farewell party. We try to find the strengths and weaknesses in the whole process. A journey map is best suited when employees leave the company more frequently at a particular stage of the employment relationship, and you need to uncover the root cause and improve the situation.

Social Influence Map

Social Influence Map

This method is suitable for smaller companies or separate workgroups of 15 to 30 employees. We improve the employee experience by targeting key employees. Usually, we identify two to five opinion leaders (influencers), and we focus on them. Then, these key employees influence the rest of the team desirably. The process is beneficial when you perceive that the team doesn’t deliver results as expected, doesn’t meet deadlines, or the team members seem not to get along well.

about us

about us

David a Monika Kunešovi

Soon after graduation in psychology, both founders, David and Monika, started to explore other professional fields. David commenced working in software research while Monika became human resources and education specialist. After some time, we realized that we both share a similar experience, yet from a different perspective. David met many talented colleagues in the IT field who were leaving their jobs often due to easily solvable problems. On the other hand, Monika has experienced how difficult it is to replace and train such a professional. We both perceived that slight systemic changes in the company's setup could turn the situation around. Our first probes only confirmed this hypothesis. Since then, we have constantly been improving our research approach and trying to prevent unnecessary turnover.

Learn more about us:

from our blog

from our blog

How to deal with employees’ expectations

When an employee starts a new job, she has a rough idea of how it will work. She knows what kind of work she should …

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porada zaměstnanců

How to find key employees

While studying psychology, I also worked as a therapist in an orphanage. I enjoyed it, but I still couldn’t shake the impression that therapeutic interviews …

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Employee

How to create an employee persona

In our last article, we mentioned the persona, a typical representative of a specific group of employees. We said that when we work with a …

Read More →

contact us

Contact us

Location

Lidická 700/19

Brno, Czech Republic

Contact

Phone : +420 604 820 537