employee experience

employee experience

We help businesses and companies save a lot by finding ways to improve the employee experience (EX). Improving the employee experience increases employee retention, reduces unnecessary employee turnover, and increases employee productivity. Indirectly, the overall customer experience (CX) also improves because a satisfied employee treats a customer better than an unsatisfied one. And all of this has an undeniable impact on your company's financial performance. 

SERVICES

SERVICES

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our approach

our approach

Holistic

When mapping the employee experience, we focus on employees' feelings, thoughts, and work-related actions, not just checking employee satisfaction or loyalty.

Inovative

We borrowed methods from user experience (UX) researchers. Therefore, we perceive employees as "users" of the work environment and treat them accordingly.

Online

Personal contact is, without a doubt, irreplaceable. However, we can maintain a high level of research quality even when all the research procedures occur online.

Social Influence Map

Social Influence Map

This method is suitable for smaller companies or separate workgroups of 20 to 50 employees. We improve the employee experience by targeting key employees. Usually, we identify two to five opinion leaders (influencers), and we focus on them. Then, these key employees influence the rest of the team desirably. The process is beneficial when you perceive that the team doesn’t deliver results as expected, doesn’t meet deadlines, or the team members seem not to get along well.

Employee Experience Map

Employee Experience Map

This method is tailored to medium and larger companies. First, we find out what employees experience when interacting with the company. We map the employee-company touchpoints. We then focus on some of these touchpoints and use targeted processes to improve the interactions. For example, we find that employees are bothered by slow software tools at work, poorly set company processes, or even unclearly specified work assignments. We suggest practices that lead to improvement. This method might be beneficial when there is a sudden increase in employee turnover for no apparent reason.

Employee Journey Map

Employee Journey Map

The method is suitable for all types of companies. In this case, we consider the time aspect in particular: we evaluate the different stages of the employment relationship, from the initial recruitment interview to the farewell party, and try to find the strengths and weaknesses of the whole process in terms of the employee experience. A journey map is the most appropriate method when you find that employees complain or even leave the company more often at a particular stage of the employment relationship. You need to uncover the cause and improve the situation.

about us

about us

Soon after graduation in psychology, both founders, David and Monika, started to explore other professional fields. David commenced working in software research while Monika became human resources and education specialist. After some time, we realized that we both share a similar experience, yet from a different perspective. David met many talented colleagues in the IT field who were leaving their jobs often due to easily solvable problems. On the other hand, Monika has experienced how difficult it is to replace and train such a professional. We both perceived that slight systemic changes in the company's setup could turn the situation around. Our first probes only confirmed this hypothesis. Since then, we have constantly been improving our research approach and trying to prevent unnecessary turnover.

Learn more about us:

from our blog

from our blog

mapování sociálních vztahů

How to find key employees

While studying psychology, I also worked as a therapist in an orphanage. I enjoyed it, but I still couldn’t shake the impression that therapeutic interviews …

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Employee

How to create an employee persona

In our last article, we mentioned the persona, a typical representative of a specific group of employees. We said that when we work with a …

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zaměstnanec

How to improve the employee experience

Employee experience is a buzzword these days. It’s a much talked about term, with large companies setting up Employee Experience Officers. Smaller enterprises don’t want …

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contact us

Contact us

Location

Lidická 700/19

Brno, Czech Republic

Contact

Phone : +420 604 820 537